Telnes Broadband

Company Overview:

Telnes Broadband is a privately held Internet & Managed Network Services Provider focused on 100% customer satisfaction. Founded in 2003, Telnes designs, builds and manages private networks and provides Internet access to 1,000s of customers in 49 States. Services include: Internet Access, MPLS Networks, VPN networks, SSL-VPN Remote Access and Managed Networks Services. Services are exclu- sively sold through professional Telecom Partners. Customers choose Telnes for enhanced support, cost savings and technical solutions.

Provisioning Managers:

Each installation is proactively managed and worked daily by a project manager. Having a dedicated project manager creates accountability, expedites installs and provides better service for customers and agents alike. 2-3 Week Avg. Installs.

Dedicated Engineers:

Technology requires support. We provide customers with a team of professional network engineers to assist with any issue that may arise. This eliminates escala- tion queues and call centers that create frustrations. A dedicated engineer man- ages each case open to close. Live Support 24x7x365

Linkwatch Monitoring:

Telnes wants to know about problems instantly and deliver rapid solutions. Our LinkWatch service monitors each data circuit 24/7 for up-time, latency, bandwidth utilization and packet delivery. If LinkWatch finds a problem, we automatically open a case and assign a dedicated engineer to resolve the issue.

Our Philosophy:

Everything we do is built upon making the customers' experience better. We focus on providing our customers and partners with direct access to knowledgeable staff 24/7. Every business decision we make is centered around improving the experience of our customers and partners.

100% U.S. Based Dedicated Support 24/7

Why Telnes?

AmplifiedSupport:

Telnes support is 100% focused on delivering you with the best experience possible. We have developed unique systems, processes and hired the best people to accomplish one thing: Make sure your experience is excellent. Dedicated account management and a single point of contact is only the beginning...learn more HYPERLINK "http://www.telnesbroadband.com/support/index.html"click here

The #1 Rated Provider:

Telnes has been Rated as #1 for Internet Access and Managed Service the Telecom Association for back-to-back years. These awards are voted on by industry professionals that are in the know about which providers deliver and which do not. Learn more Click Here

Competive Prices:

Don't sacrifice service quality for lower prices. Telnes' services are competitively priced and rated #1. We allow you to save money and receive better support!

Financially Solid:

No long-term Debt. Telnes is a privately held cash flow positive business. We focus on running a solvent business to ensure our customer's are receiving service from a rock-solid business.

LinkWatch Monitoring:

24/7 Circuit Monitoring and Auto-ticket creation. LinkWatch monitors uptime, latency, utilzation and packet-loss.

Custom Managed Services:

Telnes can help you solve technical challenges with a wide variety of outsourced managed services. If you have a technical challenge that is outside the realm of your IT staff we can help with an affordable fixed rate managed service.

Experts here to help:

Telnes engineers are certified experts. We are constantly putting our team through both outside and inside technical training and certifications. We are the experts who can help tech savvy customers or those who are just starting to learn.

Nationwide Coverage with International Presence:

Telnes offers services through out the United States. Multiple offices across the coutnry that need to be connected on a single private network? Not a problem with Telnes. We can also work to connect your International locations.

Servce Level Agreements:

Telnes services are back by financial guarantees.

Service Availability Check